Exchange & Return Policy

At Petzye, we strive to ensure that you and your pet are 100% satisfied. If you're not completely happy with your order, you may be eligible for a return or exchange.

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🔁 Returns

We accept returns within 30 days of the delivery date. To qualify:

• The item must be unused and in the same condition as received

• It must be in the original packaging

• You must provide proof of purchase (such as order number)

To request a return, please contact us at support@petzye.com before sending anything back.

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🔄 Exchanges

If you received a damaged or defective item, we’ll gladly replace it. Please reach out within 7 days of delivery with clear photos of the issue.

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🚫 Non-Returnable Items

Certain products are not eligible for return:

• Opened or used pet food and treats

• Personalized or custom items

• Clearance or final sale items

• Gift cards

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💰 Refunds for Returns

If your return is approved, your refund will be processed to your original payment method within 7–10 business days after the item is received and inspected.

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📦 Return Shipping

You are responsible for return shipping costs unless the return is due to an error on our part (e.g. wrong or damaged item).
Shipping fees are non-refundable.

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❓ Questions?

If you have any questions or need help with a return or exchange, feel free to contact us:
support@petzye.com